Frequently Asked Questions
Why choose us?
Are you insured?
Are you insured?
We set the standard for cleaning.You get the best quality cleaning for the best price GUARANTEED! Proceeds from every cleaning we provide go to a different charity each quarter. So every clean you receive, you're giving to those in need.
Are you insured?
Are you insured?
Are you insured?
We are a fully insured cleaning service. We carry insurance for our employees and for the work that we do in your home. We stand behind every clean with our Gold Standard Guarantee! Was something not cleaned the way that you expected? Let us know and we will come make things right free of charge.
What about pets?
Are you insured?
Do I need to be home during the cleaning?
At Gold Standard Cleaning we understand that pets are a part of the family, so we clean up after them as well. During your cleaning, we recommend that you keep your pets somewhere they will be comfortable. Some pets do not like the sound of vacuums or unfamiliar people in their space, so if that's your pet, please help them feel comfortable. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.
Do I need to be home during the cleaning?
Do I need to be home during the cleaning?
Do I need to be home during the cleaning?
You do not have to be home during your cleaning. When you accept our estimate, you will be asked if you will be home or will you be leaving a spare key or alarm code.
What is the Gold Standard Guarantee?
Do I need to be home during the cleaning?
What is the Gold Standard Guarantee?
At Gold Standard Cleaning, we take pride in what we do. We stand behind every cleaning so that it meets your satisfaction. If you are unhappy with your cleaning, let us know within 24 hours and we will come make things right free of charge.
Who will clean our home?
Do I need to be home during the cleaning?
What is the Gold Standard Guarantee?
Our cleaners are deeply vetted and trained to our company standards. They follow our training methods in accordance with our Gold Standard Guarantee. This ensures your cleaning is what you expect every single time.
How do I pay?
What is the Big Ticket Sweepstakes and how will I know if I won?
What is the Golden Referral Program?
We accept cash, checks, Cash App, and Zelle. Payments are due day of cleaning, at the end of cleaning. If we clean your home and you are not there, leave payment on the counter, in a sealed envelope.
What is the Golden Referral Program?
What is the Big Ticket Sweepstakes and how will I know if I won?
What is the Golden Referral Program?
The Golden Referral Program is a unique program which could make your recurring cleanings FREE. For each referral you send that receives recurring cleanings, you get 10% off. Terms and restrictions apply.
What is the Big Ticket Sweepstakes and how will I know if I won?
What is the Big Ticket Sweepstakes and how will I know if I won?
What is the Big Ticket Sweepstakes and how will I know if I won?
The Big Ticket Sweepstakes is a semi annual promotion we run. At the end of every cleaning you receive, you will be gifted a raffle ticket. Every June 1st & December 1st, we will draw a ticket at random. We will announce the winner on our facebook page and reach out to the winner via phone. There will be no need to reach out to see if you won.
COVID-19 PRECaUTIONS
We understand the severity of the COVID-19 virus and were taking extra steps, per the CDC guidelines, to keep your family safe.
Our staff undergo temperature checks before entering each home or business. We sanitize all cleaning equipment before each cleaning. We have our masks and gloves on during the entirety of the cleaning and we maintain a 6' distance, inside and outside of your home or business, as much as possible. If anyone in your home or business has tested positive for COVID-19, or thinks that may have been exposed to the COVID-19. please let us know so we can do our part in controlling the spread by rescheduling your cleaning.
Coverage Zone
We cover the communities of Severna Park, Hillsmere Shores, Annapolis, Gibson Island, Arnold, Pasadena, Glen Burnie, Millersville, Ferndale, Linthicum, Ft. Meade, Hanover, Odenton, Severn, Halethorpe, Arbutus, Catonsville, Elkridge, Columbia, and surrounding areas.
We also cover the Downtown Baltimore areas, including Fells Point, Federal Hill, Canton, Locust point, Harbor East, Mt. Washington, and the Inner Harbor.
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